Do I need a referral to be seen at the clinic?
You do not need a referral from another provider to be seen at our clinic. If you do have a referral from another provider, a formal request to share confidential information will be discussed with you upon your first visit.
What happens if I miss an appointment, will I be charged?
No, the office does not charge for missed appointments. We do ask for courtesy with all cancelations. All new patient appointments need to be cancelled within 48 hours of the scheduled appointment time. All follow-up appointments need to be cancelled within 24 hours of the scheduled appointment time.
What if I’m late, will I still be seen?
Depending on the provider’s schedule, the next appointment may begin as soon at 15 minutes after your scheduled appointment. If the appointment begins late, then the provider may run behind. If you arrive after your appointment time, you may be asked to wait or reschedule for later in the day. If you are running late, please contact our office at (480) 766-6630. One of our assistants will be able to let you know if the provider can work you into their schedule or help you reschedule if necessary.
Do you accept insurance?
We do accept insurance. Many modern health plans have high deductibles for primary care and behavioral health services. Despite having insurance many patients end up paying for these services out-of-pocket anyway. We keep our administrative costs as low as possible to allow us to offer the best possible self-pay rates. If you have an out-of-network plan, we can provide you with a detailed receipt and office visit note as your insurance may reimburse you up to a certain percentage for the office visit.
What payment types do you accept?
Payment for services is expected in full and at the time of your appointment. We accept cash, and all major credit cards.
How do I make an appointment?
If you would like to schedule a new patient appointment or follow-up visit, please call the office at (480) 766-6630. If you provide an email, new patient paperwork will be emailed to you. Completing the paperwork prior to you initial visit will help save time.
How do I refill a prescription?
If you need a refill for a non-stimulant medication then please contact your local pharmacy. Even if your bottle states that you are out of refills, we ask that you still contact your local pharmacy. If there are no refills on file, the pharmacy will fax over a request to our office to authorize refills. Please be aware that standardly our doctors prescribe enough refills to last until your next appointment. If you are out of refills, this may be an indication that you need an appointment.
Special prescriptions are needed for stimulant medications (i.e. Adderall, Ritalin, Concerta, Vyvanse, Focalin, etc.). The DEA regulations are strict for such medications. DEA regulations require the following: Prescriptions cannot be called in to the pharmacy by your doctor; it must be given to the pharmacist in person. You have 21 days to fill the prescription from the date written or it will become void and refills are not allowed to be given on the prescription.